— PRIVACY POLICY —
(Full Content)
1. Introduction
SAI SURYA NETRA SEVA respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data.
2. Information We Collect
We may collect:
a) Personal Information
- Name, phone number, email
- Address and contact details
b) Health Information
- Medical history related to eye care
- Consultation details
c) Device Information
- IP address
- Browser type
- Device identifiers
d) Cookies & Tracking
- Website usage data
- Preferences and session tracking
e) Message Data
- WhatsApp and RCS communication logs
- Appointment reminders
3. Purpose of Data Collection
We collect data to:
- Provide healthcare services
- Schedule appointments
- Send reminders and updates
- Improve service quality
4. Consent for WhatsApp & RCS Data Processing
By interacting with SAI SURYA NETRA SEVA:
- You consent to receive messages
- You agree to Meta and telecom processing policies
- You can opt-out anytime
5. Legal Basis for Processing
We process data based on:
- User consent
- Legal obligations
- Legitimate business interests
6. How We Use Collected Data
We use data to:
- Deliver services
- Communicate with patients
- Send notifications
- Maintain records
7. Data Retention & Deletion
- Data is retained as required by law
- Users can request deletion
- Medical records may be retained longer as per regulations
8. Data Sharing with Third Parties
We may share data with:
- Meta (WhatsApp services)
- Telecom operators (RCS delivery)
- Payment gateways
- Legal authorities when required
We ensure all partners comply with data protection laws.
9. Security Measures & Encryption
We implement:
- Secure servers
- Encryption protocols
- Access controls
However, no system is 100% secure.
10. Cookies & Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze traffic
- Improve services
Users can disable cookies via browser settings.
11. Data Transfer & Storage (India-based)
All data is stored in India or compliant jurisdictions with adequate protection standards.
12. User Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw consent
Requests can be made via contact details below.
13. Policy for Children
Our services are not intended for children under 18 without parental consent.
14. Updates to Privacy Policy
We may update this policy periodically. Continued use indicates acceptance.
15. Governing Law (India)
This Privacy Policy is governed by Indian laws, with jurisdiction in Ahmednagar.
16. Contact Information
SAI SURYA NETRA SEVA
Address: Sai Surya Netra Seva, Vardhaman Nagar, 2, Manik Chowk, Ahilyanagar, Ahmednagar – 414001
Phone: 9850865078
Email: saisuryaa85@yahoo.com
